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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A Lifeline When You Need It Most

StepChange are non-judgemental, supportive, and genuinely listen. They quickly help relieve the stress of debt letters, phone calls, and constant worry. They’re fair when assessing affordable repayments while ensuring you still have enough to live on. I would highly recommend them to anyone struggling with debt. Reviewed on: 27th May 2026

Stepchange were very helpful with information and a...

Stepchange were very helpful with information and advice on setting up my budget and plan so that one day I willI be debt free. Reviewed on: 27th May 2026

Excellent help and Guidance

very good informative and understanding help Reviewed on: 27th May 2026

Absolutely brilliant,

Absolutely brilliant, wish I knew about them before. If you are having money problems then these are the people to go to. . Reviewed on: 27th May 2026

Step change is a REAL CHANGE

Once you get past the "Form fill process, the after care is fantastic and a relief Reviewed on: 27th May 2026

All professional stuff and always good service.

All professional stuff and always good service. Reviewed on: 27th May 2026

Don’t struggle alone!.

You gave excellent help and advise when I was sinking. With your help I’m now on top of my finances. Reviewed on: 27th May 2026

No shame in asking for help! They will NOT judge.

StepChange helped me when I felt I had nowhere to turn. I’m now a few years into a debt management plan, which has allowed me to breathe again. If I’ve had the odd occasion where my finances have changed, they’ve helped to lessen the stress. Reviewed on: 27th May 2026

Stepchange, life changing

I would say overall stepchange has completely changed my life. The staff who i have spoken to there are incredible and always happy to help. Even phone you back if get cut off which is unheard of in most industries i would say. Reviewed on: 27th May 2026

A Lifeline

Stepchange has made such a change to our lives since helping us over four years ago. They have provided the lifeline to being to lead a normal life. A great organisation! Reviewed on: 27th May 2026

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