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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Saved my marriage

Our arguments about money were bad we were in over over heads. Step Change we’re helpful,, sympathetic, kind and professional. We both felt a weight had been lifted off our shoulders. Reviewed on: 12th August 2022

Helpful without feeling judged

It was very hard for me to accept I had a gambling problem and managed to get myself in excess of £40k debt - Step change helped me to sort my debts out without being judgemental & I’m now over half way through paying my debts off. I don’t have to deal with different companies - I pay one lump sum to Step Change & they deal with everything else. Stress free & I can see light at the end of the tunnel now - thanks to them. If they weren’t there I think I would be in a very dark place with only one option left. Reviewed on: 12th August 2022

Life savers !!

I was in a very dark place, drowning in debt and not sure how to get out … approached Stepchange and they took all the stress away, loads of help and advice and put a definite light at the end of our tunnel. Reviewed on: 12th August 2022

Excellent service

After falling heavily into debt i couldn't see a way out.After seeing an advert i contacted Stepchange and from the first minute i was made to feel much more positive.They are/have been with everystep of the way with my plan and there is definitely light at the end of the tunnel.Overall an excellent company Reviewed on: 12th August 2022

Life saver

I don't know where I would be if it wasn't for step change. They have helped me so much And they always keep intouch. Reviewed on: 12th August 2022

Always helpful, nothing is too much trouble

Really helpful all through my debt management journey Reviewed on: 12th August 2022

Relief

You feel the pressure coming off your shoulders when everything is explained so clearly. Very helpful indeed. Well done and thank you Stepchange Reviewed on: 12th August 2022

Continued support

Step change allows me to be in contact whenever I am doubting that things will turn round. The team are always very supportive and never judgemental Reviewed on: 12th August 2022

Excellent

Straight forward and very helpful Reviewed on: 12th August 2022

Amazing

I cannot say enough about Stepchange. They have been totally amazing in helping me. I used to be so stressed about making payments for my debts and I can finally move on with my life with just one payment instead of lots. They are always there to help. Reviewed on: 12th August 2022

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