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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step Change my saviour

Without Step Change l don’t know how l would have dealt with the unfortunate situation l found my self in. Reviewed on: 23rd July 2021

Excellent, excellent, excellent !

This is the most caring, supportive and helpful company ever! This applies to ALL the advisors that you might speak to as well, they never judge you or make you feel small or stupid. I don't know what I'd have done without them. I can't praise or thank them enough Reviewed on: 23rd July 2021

Always quick to sort any problems

I sent an email regarding my account, it was all sorted ASAP, with no problems at all very very pleased with stepchange . Reviewed on: 23rd July 2021

Best thing that has helped me.

In debt for years but ignoring, I was persuaded to contact StepChange. They’ve managed my debts & I’ll soon finally be debt free. Reviewed on: 23rd July 2021

Very helpful

Easy to talk to very helpful.nothing was too much for them Reviewed on: 23rd July 2021

Super helpful

They show empathy and understand individual needs. Reviewed on: 23rd July 2021

Great help when needed!

They have been a huge help with letting me sort out my finances and always able to contact and update. Reviewed on: 23rd July 2021

Excellent service

Every time that I have called, the staff make you feel very at ease and reassure you, explain every step and talk and explain every worry you have. They make it a positive experience in one of your darkest and embarrassed times. Reviewed on: 23rd July 2021

Very likely Stephan get have been amazing and taken all the stress out of my financial difficulties.

Easy to talk to and very knowledgeable advisors who talk you through step by step. Reviewed on: 23rd July 2021

Always helpful

Any queries or worries we've had they have always been very helpful, understanding, no judgement and reassuring. Reviewed on: 23rd July 2021

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