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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A helping hand

Excellent service. Compassionate, understanding and very helpful. A helping hand when i needed it the most. Reviewed on: 12th August 2022

Saved Me

Stepchange are a wonderful helpful organisation who without I would not be here. They literally saved me. Reviewed on: 12th August 2022

Step Change

They have helped us for quite a few years now and have taken the worry out of repaying our debt and also given us a lot of helpful advice and keep us on track with our finances. Reviewed on: 12th August 2022

Given me the confidence to tackle my debt

Thanks to Step Change I am now able to pay off my debts in an effective way when I was struggling before and didn’t know who to turn to. I am finally getting back on my feet and my mental health has improved as a result. I would recommend them to anyone. I should have found them earlier! Reviewed on: 12th August 2022

so very helpful

such a great proffesional and helpful service. so genuine and understanding. the help given has eased such a burden from us and we are so grateful Reviewed on: 12th August 2022

Fantastic charity

Been with StepChange for a few years now and I have nothing but excellent praise for them. Reviewed on: 12th August 2022

Excellent customer service

Always understanding when talking to anyone at Stepchange. Helpful and offer workable solutions to debt problems Reviewed on: 12th August 2022

Life saver

Great charity. Took all the stress out of being in debt. Reviewed on: 12th August 2022

Helpfull friendly supportive

They have helped me debt free for two years they are do helpfully and supporting recommend to anyone and everyone Reviewed on: 12th August 2022

So easy. To deal with

Took a lot of stress away due to debt with the bank Reviewed on: 12th August 2022

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