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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18074 reviews)

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4.92

Based on 18,074 reviews, last reviewed 28th May 2026

161250% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange A life changet I did not know what to expect on my 1st call I hadn’t fell behind in any payments, but I knew I would. I looked on line and StepChange caught my eye,... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18074)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Superb support and advice

I separated from my husband and he left me with loads of debt step change supported me by putting together a payment plan. Fantastic non judgemental support and guidance thank you Reviewed on: 4th September 2021

Excellent service provided

Great experience with Step change they took away all my worries about being in debt. I finally felt there was a solution that I could manage with their help. Such a relief after worrying everyday about money. Reviewed on: 4th September 2021

Saved me

If I wasn’t for Stepchange I would have lost my house, they are still helping me pay off my debts and hope to be debt free soon. Thank you! Reviewed on: 4th September 2021

Very supportive, they do what they say

Great relief to a difficult situation not of our making Reviewed on: 4th September 2021

Just Do IT!!

These guys are great and the load they lift from your shoulders when you feel you are carrying the world is amazing! Reviewed on: 4th September 2021

Brilliant

Step Change are very helpful when first contacting them to set up a plan, annual reviews to see what’s changed and monthly newsletters to help you along your plan, as well as monthly statements so you know exactly where you stand at the click of a button Reviewed on: 4th September 2021

Excellent

Everyone that’s helped me at step change are very helpful and genuinely care about people. Reviewed on: 4th September 2021

Step change...the fifth emergency service!

Step change were there fir me, they acted on my behalf, provided me with 'breathing space' when I thought my debts would suffocate me, and were friendly and efficient too! A great all round debt solution. Reviewed on: 4th September 2021

Step change are excellent

Step change have treated me with compassion and empathy. They have helped me sort out my spiralling debt worries and have not judged me. They are always there to offer advice I think they are excellent. Reviewed on: 4th September 2021

Efficient and Professional Service

I really like how informative is their website, I feel like I have a total control over my account Reviewed on: 4th September 2021

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