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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16851 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16851)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Fantastic. Best thing since since bread.

From day one, Step Change have gone out of their way to me with sorting out my situation. I don't think I would been able to cope if were not for them. I was recommended by my son to contact them. And I have now contacted other friends and family to use your services. Thank you so much for all of your help. Susan Grant. Reviewed on: 23rd July 2021

Very good

Very good. Ever since I contacted Step Change debt charity, my tension disappeared. They are so nice. They talk gentle calming way. Also they gave me good advice of what I should do. Because of Step Change Debt Charity, I live peacefully. Reviewed on: 23rd July 2021

Exelent

You took away so much worry and stress Reviewed on: 23rd July 2021

Stepchange made a difference

Stepchange helped me organise and then decide on a way forward at a time when I was feeling very low and my mind was muddled over what to do. Reviewed on: 23rd July 2021

Without Step Change I don't know what i would have done

Step Change gave me the help that i needed they went through it step by step what i had to do the workers were so helpful and put me at ease with my money problems they keep me up to date every month and give me lots of advice The team at Step Change are always there to help me I would always give them 10/10 keep doing what you do best by helping people thanks Step Change Reviewed on: 23rd July 2021

Amazing

Made my life stress free. Huge impact on my mental wellness Reviewed on: 23rd July 2021

Thank you

These guys are the best, made our lives alot less Stressful than it was, can't thankyou enough. Reviewed on: 23rd July 2021

Life Savers

I wouldn't be here now if it wasn't for Step Change. They helped tremendously. Thank you Reviewed on: 23rd July 2021

The end of sleepless nights

I struggled with my debts for years and fell into the trap of thinking that credit cards could provide a solution until my situation improved. However this improvement never came and I suffered mentally due to the level of debt. I would lie awake for hours at night. After a couple of conversations with Step Change I started to feel that there was hope and after the debt plan was implemented I was able to sleep again and not worry what the postman was going to bring today. Step Change gave me back my life. Reviewed on: 23rd July 2021

Always helpful

Always there for support and help. Reviewed on: 23rd July 2021

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