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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolute game changer

This company has removed all the stress out of my life not only are they supportive whenever you have to do a budget and when you've got to talk to them about any debts. In the last 5-years to help me and my wife get to the point where there is only two more years to complete the repayment of any money that we have still owing. Reviewed on: 12th August 2022

Helpful and no judgment

Step Change are so helpful and understanding. They don’t judge the position we find ourselves in and just TRULY want to help people. I can’t thank Step Change enough for all they have done and continue to do for me. Reviewed on: 12th August 2022

life saver wonderful non judgmental

These people are amazing, took a huge burden off us. Sorting out our financial problems made us feel at ease, were there for us every step of the way. Have changed our financial way of life by giving us a budget to work to and for the first time we are able to save. I cannot rate them highly enough. Reviewed on: 12th August 2022

Great company

Always there for you no matter how long it takes. You never feel rushed. Friendly and professional Reviewed on: 12th August 2022

Simply the best

I was so nervous I put off ringing for over a month. Once I finally did ring I was amazed at the help understanding and compassion showed to me. I wish I had contacted them sooner. These lovely people are angels I cannot recommend them highly enough. They will get me vote everytime Reviewed on: 12th August 2022

Help

Do not know where i would be without this company Reviewed on: 12th August 2022

Amazing people

Never be scared to contact step change they are so understanding and non judgemental what ever your dilemma Reviewed on: 12th August 2022

Stepchange saved my life.

I could see no way forward due to my debt problems until I spoke to one of their advisors who guided me through the process with expertise. Thank you. Reviewed on: 12th August 2022

Light at the end of the tunnel

I didn’t know where to turn for help with my finances in the mess they were in, a friend recommended step change, when I contacted them they were friendly, helpful & non judgmental I have had my plan for over a year & whenever I needed to contact them they were always available. Reviewed on: 12th August 2022

A Lifesaver!

StepChange have really turned our lives around. We are 4 years into our IVA and with their help we have reduced our debts and learned to live within our budget.i would recommend them to anyone struggling with debt. Reviewed on: 12th August 2022

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