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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Step change saved my sanity

Step change literally saved my sanity by taking all my debts from my hands into theirs with no criticism whatsoever. Didn’t make me feel the total failure that I thought I was. They were and still are wonderful Reviewed on: 23rd July 2021

Peace of mind

Step Change were kind, caring and professional. They helped me to see that I could manage my debt simply and fairly. Reviewed on: 23rd July 2021

Turned my debt spiral around

I was spiralling further into debt that I couldn’t hope to pay off. With Stepchange’s help, I have turned that around, and I am half way through paying off all of my debts. Reviewed on: 23rd July 2021

An excellent service by knowledgeable honest team

Without StepChange support I couldn't be in a position to control my financial at all! Reviewed on: 23rd July 2021

Excellent

Struggling with debt is a major problem for many of us and the associated shame. After making the initial phone call to Stepchange they were very understanding and I felt a sense of relief. They made the whole process extremely easy to understand and the repayment schedule seamless. Reviewed on: 23rd July 2021

Stepchange saves me

Stepchange help a lot of people, especially me, they always understand whatever your financial situation is, they will give more options to get out of debt. That's why I have my vote to them!!! Reviewed on: 23rd July 2021

Best thing I ever done

I have been supported by Step Change for a long time, at first I felt embarrassed by my situation but after finally contacting them a weight was lifted. The advice and support they provide is invaluable and I would shout my recommendation from the rooftops. If you need advice and support with debt do not hesitate to contact them it will help you so much and you feel that you are in good hands. Absolutely excellent. Reviewed on: 23rd July 2021

Excellent service, no hassle!

The company understands your financial situation and works with you to find an affordable amount to pay towards your creditors. However, you have to come clean and tell about all the creditors. Reviewed on: 23rd July 2021

I can sleep at night

They have been so helpful to me with common sense and practical advice these past few years so I am able to now sleep at night knowing I am reducing my debts and that Stepchange are working together with my debtors to ultimately repay my debts Reviewed on: 23rd July 2021

Very helpful & friendly staff!

They have helped me so much in my financial and mental stress of advising me every step of the way! Reviewed on: 23rd July 2021

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