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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life Changing Organisation

A top class service with life changing results Reviewed on: 29th July 2022

Amazing customer service

Right from the start the customer service is amazing, the staff are very caring and friendly, I wouldn't hesitate to recommend stepchange. Reviewed on: 29th July 2022

Mind at peace.

So worried and didn't know where to turn, I spoke to stepchange and was taken through the whole process so professionally, no rush no pressure, in a better place now, thank you stepchange. Reviewed on: 29th July 2022

Step change saved my life.

I was in great financial difficulty prior to discovering Step Change. My quality of life has improved immensely, I now sleep peacefully at night and awaken without that horrible and frightening tightness in my chest, thanks to their very kind, caring and professional team. Reviewed on: 29th July 2022

Non judgemental and great service

Professional, easy to speak with always helpful. Great company service. Reviewed on: 29th July 2022

Words cannot describe how helpful Step Change are....

I was in a real pickle. Step Change were recommended to me, and I wish I'd spoken to them sooner. They are quick, super helpful, fuss-free - honestly, I could not recommend them more, they are life-savers. Reviewed on: 29th July 2022

Peac of mind

Step Change have helped give me peace of mind in dealing with my debts. They are very helpful and always there for advice when needed Reviewed on: 29th July 2022

They changed my life

I am a single mother of 2 and my life was a continual battle balancing books and work. I could not make ends meet and it was a very dark time. I should have called step change at least 2 years prior but was scared of being belittled as I was ashamed. I couldn’t have been more wrong. They listened didn’t judge and acted so fast. I am proud of myself now for making the call as I am 5 years in and only 2 more to go to be debt free. The people and the service is flexible , kind and realistic More to the point an emergency service and a life saver. Thank you with all my heart . Reviewed on: 29th July 2022

Recommend

Fantastic support, don't know what could be done without them. The lift a massive weight. Reviewed on: 29th July 2022

Provided help and reassurance when needed it most

Helped me get on top of my debts. Reviewed on: 29th July 2022

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