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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very good svc takes pressure of u well done

Helped me to sort out my debts very good svc overall Reviewed on: 23rd July 2021

Always there for me

Never a problem when i am getting anxious always sort my problems out Reviewed on: 23rd July 2021

Stress free

Step change has taken away a huge amount of stress and worry from me I would recommend them to anyone Reviewed on: 23rd July 2021

Amazing help from Step Change

My experience with Step Change has been amazing from day 1. The staff there are really friendly and welcoming and make it hassle free to set up! Id advise anyone who is experiencing difficulties in debt to give them a try! Reviewed on: 23rd July 2021

Outstanding

Excellent customer service all round. Helpful staff and ease of answering any queries Reviewed on: 23rd July 2021

Wonderful

They have helped me so much. I couldn’t see away out. But they sorted everything for me. They really talk you through everything and nothing to much bother. And my mind is at ease. Before the stress was unbelievable. Now I can see away forward. Thankyou Reviewed on: 23rd July 2021

Simply Amazing

They explain everything simply and clearly, they put you at ease and are there beside you every step of the way Reviewed on: 23rd July 2021

They've Got Your Back

StepChange gave us the breathing space we needed, to plan our recovery from our finanacial challenges. We were no longer worried about answering letters from creditors and StepChange helped us formulate a budget that allowed us to function on a daily basis, whilst reducing our overall debts to others. We cannot begin to tell anyone how grateful we have been, having their support and advice. Reviewed on: 23rd July 2021

Excellent advice

Always an excellent service and they are very Knowledgeable, you're put at ease and feel relaxed and feel the stress easing and lifting from Your shoulders and mind. Reviewed on: 23rd July 2021

Excellence

I was drowning in a situation I didn't know how to control nor afford The staff I have spoken to have all put me at ease and helped me regain control of my debt which I couldn't do on my own I can't say thank you enough to the team at Step change you have helped me so much and am no longer frightened of the phone ringing or the post being delivered Reviewed on: 23rd July 2021

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