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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver!

Straightforward no nonsense sorted! Reviewed on: 29th July 2022

A weight off your shoulders, with help from stepchange.

Helpful ,non judgemental,works out an affordable budget to repay your creditors, and takes the pressure off you having to deal with them. Reviewed on: 29th July 2022

Life changing support

Step Change helped me during a very difficult time of my life and supported me through sorting out my finances. I will be forever grateful for giving me hope and boost that I needed and having difficult conversations on my behalf. Reviewed on: 29th July 2022

Top rate debt management for customers

always helpful, caring, & efficient Reviewed on: 29th July 2022

A helping hand when needed

Lovely non judgemental advisors who deal with often desperate situations and seek to provide impartial solutions Reviewed on: 29th July 2022

Faultless

We were struggling so much with a low income, then out mortgage provider recommended Stepchange, so we rang them. Their advice and support was such a relief! and their expenditure plan has kept us on track ever since. They removed all the stress, and possibly our marriage. Reviewed on: 29th July 2022

Debt help.

Over the years step change have helped me so much to manage my debts.I don't know what I would have done without them.they are simply the best. Reviewed on: 29th July 2022

Understanding and helpful

Really helpful people who listen and explain your options. I’d urge anyone to make that first contact which is the hardest part Reviewed on: 29th July 2022

Much needed support from a trusted company

When things started to get on top of us during the lockdown, we didn't know what to do and suffered in silence for quite some time until one of our credit card companies recommended Step Change if we were struggling financially. As we have never been in this situation before, we did not know what to expect but straight from the initial contact, their friendly advisors put us at ease and guided us through the whole process which involved us following their easy to understand online services. We have now been with them for 2 years and found our stress levels much better and whenever things get difficult (due to spiralling bills we are all facing), they are always on hand to guide us through and get us into a position where we can afford to keep everything paid on time in a way that is manageable and easy to keep track of online. Definitely recommend if you are like us and struggling in what to do, don't bury your head, get in touch with a friendly, trusted company who will help you every step of the way! Reviewed on: 29th July 2022

The help I needed when i was desperate

The help and advice from Step change is invaluable... Reviewed on: 29th July 2022

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