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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18436 reviews)

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4.92

Based on 18,436 reviews, last reviewed 30th May 2026

178650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are my best decision ever. StepChange are my best decision ever. The relief I felt when they said they could help was life changing. I had got myself into a very dark place bu... Read more Reviewed on: 30th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18436)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Thank you

Cant thank you enough. Super helpful and friendly staff, really put me at ease and worked my DMP for whats best for me. Thank you Reviewed on: 4th September 2021

Friendly reassuring support

Cannot recommend step change enough. They were so supportive when we were in our hour of need and worked very hard to help us out as quickly as possible. Reviewed on: 4th September 2021

Happy again no worries

Very easy to set up diffcult to finiallyrealise you have no one else to turn too Reviewed on: 4th September 2021

Supportive and Easy

Stepchange have been pivotal in supporting me to become debt free. At no point did they make me feel less of a person because of my circumstances. Would recommend them to anybody who needs help with overwhelming debt. Reviewed on: 4th September 2021

Very professional

Service always good and helpful Reviewed on: 4th September 2021

Step Change helped me

I was drowning in debt and got to a point where I felt hopeless. Within days of contacting Step Change I had a DMP and I felt hopeful again. Reviewed on: 4th September 2021

Super Helpful

Fast efficient friendly company Reviewed on: 4th September 2021

Saved me

Stepchange didn't make me feel stupid or inferior for making a mistake. With their help I am paying everything back and have learnt valuable lessons. Reviewed on: 4th September 2021

Awesome service. Changed my life.

Really pulled me out of a dark, dark hole. I am incredibly grateful. Reviewed on: 4th September 2021

A company that genuinely cares!

At my lowest moments, I have always felt Step Change are on my side and their operators are relatable snd sympathetic. A very helpful, useful and customer-friendly company. Reviewed on: 4th September 2021

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