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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life and sanity saving

I joined Stepchange when my mother needed 24 hour care and I was unable to work as much. My bills piled up and somebody recommended them. The process was so easy and they never judged but proceeded to help immediately. I was losing sleep and suffering from stress. Thank you, thank you Stepchange for giving me a life back and helping me clear my debts. Reviewed on: 23rd July 2021

very understanding

have been with step change for many years, in debt at over £40,000 now down to under £5,000. Online management easy to understand but staff very understanding and knowledgeable should you wish to speak with them Reviewed on: 23rd July 2021

Relief

Step change was able to put us on to a DMP and I have lost a lot of weight off of my shoulders Reviewed on: 23rd July 2021

Great in every way

Understanding, helpful, friendly, the list could go on. Highly recommended with a big thank you to step change for all the help. Reviewed on: 23rd July 2021

Helpful and reasuring

So helpful when we had financial trouble- lots of information and advice and flexible in terms of payments. Reviewed on: 23rd July 2021

Excellent Service

Step Change have really helped me during a very difficult time in my life. My finances were out of control and I did not know where to turn to. Step Change provided a non judgemental, friendly and efficient service and I now feel less under pressure about my finances. Reviewed on: 23rd July 2021

Life changing

After being made redundant and breaking my leg age 60 I found it impossible to get work. My credit cards were maxed out on buying everyday goods like food and bills. In the end I couldn’t keep up the payments and it all spiralled out of control. I contacted Step change and within a few hours my life changed for the better. I can’t thank them enough for there help and support in what was a very dark time for me. Reviewed on: 23rd July 2021

Friendly, helpful and understanding

They are always there if I need any advice. When I call them I'm always met with a cheerful friendly assistant to help me out. I'm kept up-to-date with my current situation. Reviewed on: 23rd July 2021

Very Grateful

I've nearly finished my DMP with them after getting into bad debt a decade ago. They took a huge weight off my shoulders. I'm very grateful to them. Thank you Step Change. Reviewed on: 23rd July 2021

Excellent Services

They have helped me get back on my feet and gave me peace of mond. Reviewed on: 23rd July 2021

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