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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

life made easy

since being with stepchange all my worrys about am i paying this one today or is it this one, since stepchange have taken over my debet management i can now relax as all my bills are in good hands Reviewed on: 23rd July 2021

Stopped the worry!

After a serious illness and not being able to work, we were in a terrible place with debts. We were a young family and I was unable to work for almostn2 years. When we came to Step Change, they helped is to do a budget, wet a monthly payment plan and contacted all of our creditors to arrange everything. They may never realise just how much anxiety and stress they took from us. We will always be grateful. Reviewed on: 23rd July 2021

Excellent life savers for me

They have been excellent with me they got me on dept plan what I can now manage and did all the hard work for me Reviewed on: 23rd July 2021

Always helpful and reassuring

I have been helped by step change for 5+ years and have been given excellent service Reviewed on: 23rd July 2021

Help when i really needed it

Before i contacted step change i didn't know where to turn i had got myself in debt, i was going in to debt just to pay off debt, it was a worst point of my life and i didn't know what today expect nearly ending it all, just to stop the calls and letters, then i seen ad advert for step changed one phone call to them and it felt whole lot of weight off my shoulders they weren't judgemental within a few weeks i had plan all my debt collectors where not calling, no more threatening letters i had some sort of life back, it's been hard these last few years keeping up with the plan but there is light at the end of tunnel and come December for the first time in 18 years ill be debt free. Reviewed on: 23rd July 2021

Excellent Service

At a time when they were needed the most Step Change, literally changed my life and got it into some order of assemblence . Took away the financial worry. There level of customer service is second to none, very understanding, helpful and supportive. Definitely would recommend them. Reviewed on: 23rd July 2021

Support when I needed it most

From the first call Stepchange were both helpful and reassuring. By going over my finances and making some small changes I was able to reduce my debt clear date down by 40yrs!! I am now 2yrs in to a 5yr plan to be debt free and the light is getting brighter at the end of the tunnel. I could not have achieved this without Stepchange. Thankyou :) Reviewed on: 23rd July 2021

Excellent help

Excellent help and guidance when in worrying situation Reviewed on: 23rd July 2021

Excellent Debt Advisory Company

Thanks to the excellence of the advice and help given I now have my debt under control. Reviewed on: 23rd July 2021

Excellent service

The people at step change and and the company provide excellent service and are the best. They are so kind and helpful Reviewed on: 23rd July 2021

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