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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

StepChange has turned my problems around

Every stage of the process towards a debt management plan was made clear and relatively easy to carry out . I struggled with some of the IT involved. Everyone I have spoken to has been knowledgable and non judgmental and kind. I dreaded having to involve anyone else in my financial problems but StepChange took away that feeling to a large extent. I do not hesitate to to contact them whenever I feel anxious or uncertain about anything to do with creditors etc. Reviewed on: 25th May 2025

Without you, creditors would make our lives a misery,

Without you, creditors would make our lives a misery, Reviewed on: 25th May 2025

You're not alone

I found myself without any hope, lost in a dark pit and Stepchange helped me find the tunnel which led into the light. Thank you so much. If your finances worry you in any way, you are not alone, the sooner the better, pick up the phone and call them now... Reviewed on: 25th May 2025

Hands on, but Unseen hands on

They (StepChange) were always a very hands-off, in the background sort of help. There when needed, easy to communicate with, but not on the case 24/7. Reviewed on: 25th May 2025

Peace of mind

Without them to help with my debt I don’t know where I would be. Reviewed on: 25th May 2025

Helped me massively a couple of years ago.

Helped me massively a couple of years ago. Can’t thank them enough for their help and support Reviewed on: 25th May 2025

Stepchange saved my life.

Stepchange saved my life. Every single Stepchange advisor I have ever spoken to has been outstandingly kind and patient and made me feel so much calmer about my situation which used to feel insurmountable. Fantastic organisation Reviewed on: 25th May 2025

My saviours

Did not know were to turn , over money problems. But was saved by Step Change. Would recomend Step Change to sort out your mony problems, i wish them all the best. Reviewed on: 25th May 2025

Safety and re-assurance has been secured.

Since the beginning last year, we have been advised, and updated on status and felt re-assured by Stepchange. We feel safe knowing we can retain control of our finances once again. i look forward to ending this arrangement in years to come, or sonner if conditions allow. Reviewed on: 25th May 2025

I couldn’t keep up with my debts.

I owed £8000 on a low income. I thought I would never pay it off . I was just managing the interest. 24 months later I’ve almost finished paying off the full amount. I’ve 10 months to go. I am so very very grateful. Reviewed on: 25th May 2025

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