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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very efficient, professional and helpful.

Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021

Peace of mind

I have been with StepChange since 2008 and during that time it has provided me with peace of mind, security of knowing my debts were being managed and satisfaction of knowing I was paying off my debts instead of going down the bankruptcy route. StepChange has ensured I maintained the ability to carry this out which undoubtedly has made the difference between me maintaining my program or possibly not. Really pleased with StepChange. Reviewed on: 4th September 2021

Very friendly and understanding staff. Sound advice given.

Would highly recommend. Perfessional service given. Reviewed on: 4th September 2021

Always there for you

Stepchange have helped me from a very VERY deep and dark debt hole. Things are moving in the right direction now, and it’s all down to stepchange. Couldn’t have done it without them. Reviewed on: 4th September 2021

I Can Always Ask Step Change For Advice

I don't feel embarrassed about my debt problems anymore thanks to the friendly advisers at Step Change. Reviewed on: 4th September 2021

A great helping hand.

Helped me out when i had no where else to turn, so grateful. Reviewed on: 4th September 2021

Very Helpful

Step Change took all my fears and debt worries away just with a call. They are a helper when all debtors are on you, you've got step change to the rescued. Reviewed on: 4th September 2021

Happy Client

I am very pleased with the support that I get from Stepchange, the staff is always polite, empathetic and helpful. Reviewed on: 4th September 2021

Changed my life!

Literally changed my life.. had an expensive divorce.. court fees ran up to thousands put them on c cards. After final court appearance I got a settlement but lost my job as I was in business with my ex husband.. 3 years on was really struggling to clear this divorce debt not helped by c card companies keep pushing up the minimum payment.. Tried my bank whom I've been with for over 40 years.. Never caused them any grief.. Run a great little business with them yet they offered me Nothing...no help no support.. When I finally phoned stepchange.. I cried..the lady I spoke to was so nice.. So unjudgemental. All the people who work at Stepchange are the same.. Every single one of them . I now have an affordable payment plan.. They keep me updated with a monthly statement and a mini news letter with questions that I may have and the answers to explain them.. they offer a quite extrodinary good and helpful service I've already recommended them to 3 people.. Absolutely deserve this award 110% Reviewed on: 4th September 2021

Amazing service

I started using stepchange over 4 years ago they are just brilliant the customer service is outstanding and if I ever need any advice I can always count on the sound advice they always give Reviewed on: 4th September 2021

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