Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Great customer

Could not fault them. They helped me create a plan I could afford Reviewed on: 4th September 2021

The help that many may need

Helped me out so much to get my finances in order, when a company made me struggle with debt due to a mistake on there part. Step change helped me to get things in order. Reviewed on: 4th September 2021

The difference between worry and sanity

Stepchange changed my life for the better when I was at my lowest. I am now on the road to paying off all my debts and am forever thankful for their help. Reviewed on: 4th September 2021

Step Change

Very helpful and extremely friendly Reviewed on: 4th September 2021

Releiving debt worries.

I was helped to deal with debt by knowlegble and non judgemental people giving me great support and peace of mind. Reviewed on: 4th September 2021

Easy and friendly service

Amazing and supportive staff who make the process easy and stress free. Reviewed on: 4th September 2021

They are a life saver

Didnt know what to do i was sinking in debt! But id heard about this company that could help! I picked up the phone. The rest is history. Im so more in control with my money now! Peace of mind every month Reviewed on: 4th September 2021

Best

STEP change has changed my life for the better Reviewed on: 4th September 2021

LIFESAVERS AND LIFE CHANGERS

I ran into financial difficulties after having my hours cut at work and then bills mounting up and overdrafts increasing. My friend suggested I contact STEPCHANGE after things started having an effect on me mentally. From the initial contact I felt an immediate burden lifted. The amazing people who work here were kind and compassionate throughout and deserve high praise indeed. I am eternally grateful for everything you do x Reviewed on: 4th September 2021

Great service

Step change has gone all the way in making sure I have peace of mind in my difficult times. Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub