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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Financial black hole

StepChange helped me out of a financial black hole that felt out of control and without them helping me I don’t know what would of happened!! I don’t know what I would of done if I had not contacted them. Reviewed on: 4th September 2021

Excellent!

Unwavering assistance and simply could not do without Reviewed on: 4th September 2021

Very helpfull

Very helpfull and make me sleep at night knowing that there is someone to help Reviewed on: 4th September 2021

Helped me a lot

They helped me a lot and made the plan so it suited me Reviewed on: 4th September 2021

Very good advice and very helpful

Excellent customer service and very helpful staff and friendly service. Reviewed on: 4th September 2021

Help When You Need It Most

Helped me with my debt problems after my divorce. Staff were very helpful and not at all judgemental. Finally cleared my debts. Can’t thank them enough. Reviewed on: 4th September 2021

Helpful

First class advice, very helpful and quick to respond Reviewed on: 4th September 2021

Excellent service

I was struggling on my debt i contact Step Change They help me lot. Thankyou Step Change Reviewed on: 4th September 2021

So Reassuring

With so much to wonder & think about, these professionals take over in the best possible way to educate & reassure you - cannot praise enough. Reviewed on: 4th September 2021

Amazing

Just the help when we needed it Reviewed on: 4th September 2021

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