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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

An extremely supportive organisation.

At a very low point in my life, when I was steeped in debt, I sought help from Stepchange and they took me through the process of clearing my debts with the banks. I paid on a monthly basis, at an affordable rate. It took me nine years, paying by Direct Debit, but I managed it. Reviewed on: 4th September 2021

Excellent

Very helpful with staff that explain everything to you. Reviewed on: 4th September 2021

Fantastic Group

If it wasn't for Stepchange we would be in so much trouble we wouldn't be able to deal with life. They are there if you need them and they care I would 1000% recommend them to anyone infact I have and they have change other people life as well thank you Stepchange thank you Reviewed on: 4th September 2021

Helped get lives back on track.

Helped throughout process of debt management and gave great advice with which step was the best in order to deal with debt moving forward. Reviewed on: 4th September 2021

Service

Easy to use and friendly. Phonecard online Reviewed on: 4th September 2021

Helped me to see a way out of debt.

I have never felt judged, but always felt listened-to and that I matter, when talking to any of the advisors. Reviewed on: 4th September 2021

Outstanding service and support

Since the moment I first contacted Step Change they have been nothing short of magnificent; all there dealings with me have been considerate and professional. Throughout the whole process they have been informative and supportive. I cannot praise them enough. Reviewed on: 4th September 2021

Step change is the best debit option for me which works

I am happy with the way step change keeps intouch. Reviewed on: 4th September 2021

Fantastic people to work with

Big thanks to stepchange for getting me and my family back on track and making us able to sleep at night without the stress. Reviewed on: 4th September 2021

Amazing people

These people are brilliant I approached them in February 2017 and as of September 2021 am now debt free Reviewed on: 4th September 2021

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