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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Friendly reassuring support

Cannot recommend step change enough. They were so supportive when we were in our hour of need and worked very hard to help us out as quickly as possible. Reviewed on: 4th September 2021

Happy again no worries

Very easy to set up diffcult to finiallyrealise you have no one else to turn too Reviewed on: 4th September 2021

Supportive and Easy

Stepchange have been pivotal in supporting me to become debt free. At no point did they make me feel less of a person because of my circumstances. Would recommend them to anybody who needs help with overwhelming debt. Reviewed on: 4th September 2021

Very professional

Service always good and helpful Reviewed on: 4th September 2021

Step Change helped me

I was drowning in debt and got to a point where I felt hopeless. Within days of contacting Step Change I had a DMP and I felt hopeful again. Reviewed on: 4th September 2021

Super Helpful

Fast efficient friendly company Reviewed on: 4th September 2021

Saved me

Stepchange didn't make me feel stupid or inferior for making a mistake. With their help I am paying everything back and have learnt valuable lessons. Reviewed on: 4th September 2021

Awesome service. Changed my life.

Really pulled me out of a dark, dark hole. I am incredibly grateful. Reviewed on: 4th September 2021

A company that genuinely cares!

At my lowest moments, I have always felt Step Change are on my side and their operators are relatable snd sympathetic. A very helpful, useful and customer-friendly company. Reviewed on: 4th September 2021

Beyond helpful

Stepchange took my debts and simply sorted out getting them repaid in a very manageable way. They made the process easy and simple and I now feel like I can breathe again! Reviewed on: 4th September 2021

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