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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

fromWorry to stress free

From a period of severe worry and depression STEP CHANGE helped me advised me and took my stress away at last I can see the end of the Tunnel Reviewed on: 27th May 2026

StepChange are lifesavers

StepChange have been great with me since day one. They’ve made my journey to debt free seamless and easy, and made it stress free. I wouldn’t hesitate to recommend to anyone having a hard time with their finances - it’s a no brainer to get you back onto the straight and narrow! Thank you StepChange Reviewed on: 27th May 2026

Great service, great customer service very helpful a...

Great service, great customer service very helpful and friendly staff Reviewed on: 27th May 2026

Just very helpful helped me sort a reasonable paymen...

Just very helpful helped me sort a reasonable payments back Reviewed on: 27th May 2026

Excellent Service

Very comprehensive & knowledgeable customer service team. Reviewed on: 27th May 2026

Thrown to the dogs, how is this support?

We made our payments every month, well before the end of the month but they still cancelled it and thrown us to the dogs. How is this support by anyone's standards. If we had not paid at all then I would understand it but just paid a few days late and you have cancelled it. Reviewed on: 27th May 2026

Stepchange and it's staff are true modern day heros.

Stepchange and it's staff are true modern day heros. Reviewed on: 27th May 2026

Step Change are great, they have given me so much he...

Step Change are great, they have given me so much help at a time I don’t know what I would do without their support. They are always polite, professional and non judgmental, I can’t praise them enough. Reviewed on: 27th May 2026

Excellent service

Excellent service from people who understand you situation. Reviewed on: 27th May 2026

Excellent customer support and service

Excellent customer service, I dealt with real people who are empathic and non-judgmental to my situation. I received good one on one support and advice from budgeting and choosing the right plan to manage my situation. Reviewed on: 27th May 2026

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