Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change are top banana

I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021

Excellent service

We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021

Provided life changing help and advice!

StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021

Financial life savers

The best advice, support and guidance. Reviewed on: 4th September 2021

Phone call

I was so nervous about ringing up as I have really bad anxiety they let my friend take over for me which helped me loads or I don’t think I would have sorted my plan out if that wasn’t possible Reviewed on: 4th September 2021

They are so supportive

When I felt there was no dilution to my debt worries they gave me hope and a new direction Reviewed on: 4th September 2021

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

Altogether brilliant. The initial service, in particular, was a total godsend. I hadn't known which way to turn, and was terrified of losing my house. Reviewed on: 4th September 2021

Excellent service

Always helpful with advice and support. Reviewed on: 4th September 2021

Brilliant and caring

They helped me get on track with my disbanded and I was in a pretty dark place. I never felt judged and they took the time to go through the application with me. Reviewed on: 4th September 2021

Step Change helped me turn my financial nightmare around.

I was massively in debt that was dragging me down. Step change allowed me to take a grip on things, and to lift the pressure that was crushing me. Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

StepChange: Debt advice reviews

188850% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18655)

I was a nervous wreck with debts piling up after bei...

Step Change are top banana

Excellent service

Provided life changing help and advice!

Financial life savers

Phone call

They are so supportive

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

Excellent service

Brilliant and caring

Step Change helped me turn my financial nightmare around.

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024