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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Ease of stress

No more stress easy affordable payment Reviewed on: 4th September 2021

I received great support from StepChange

I was very stressed and confused what to do, i received amazing support from Step change team, they have put me on the right direction and i am glad that i have contacted you guys. Thank you Reviewed on: 4th September 2021

Lifesavers

I’ve gone through a very rough spot that had left me in a financial mess. StepChange made getting help easy and dignified. I feel I’m getting all aspects of my life back on track, thanks to them Reviewed on: 4th September 2021

Debt problems

They have been so helpful in sorting my debt problems, and arranging a debt management plan for me. They have also been very understanding when I have had to miss a monthly payment. An excellent charity which has helped get my life back on track Reviewed on: 4th September 2021

Saved our lives!

Such a helpful and reassuring company, saved us when we were drowning in debts. Such peace of mind, such understanding people at the other end of the phone. Definitely recommend. Reviewed on: 4th September 2021

Always there to help me

I rang stepchange as I got into debt and the person I spoke to was very understanding Reviewed on: 4th September 2021

helped me get back on track

after Covid hit and my hours got cut I was struggling to pay on time for a couple of months bills kept stacking up and payment holidays were not worth it as interest still accrued increasing the debt, called stepchange and they advised the best payment plan options helped me with my bills and tracking debts and made it all into one simple payment, very knowledgeable about he impact on credit score and what it meant going forward Reviewed on: 4th September 2021

Top class support

Now debt free, Couldn’t have made it without them, guided me all the way through my DMP. Reviewed on: 4th September 2021

Helpful kind and understanding

StepChange have been soo helpful to me over the last few years and have been always ready to give advice and have taken a huge weight off my shoulders Reviewed on: 4th September 2021

Helped me

I've been with StepChange for awhile and they've helped me get my debts back under control after being made redundant. Reviewed on: 4th September 2021

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