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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Been with them 3 years now and so far debt is down b...

Been with them 3 years now and so far debt is down but an IVA would have been better for my situation which they agreed about 18 months ago and said someone would be in touch to set up. Not heard a word since Reviewed on: 25th May 2025

My experience.

I’m nearly at the end of my debt management plan and what a relief. I’ll be completely debt free. I was so worried at the start. It took me 6 months of soaring debt with all the interest before I contacted you and I’m so glad I did. You were a life saver. Reviewed on: 25th May 2025

wasn't in a good situation, step change helped me, a...

wasn't in a good situation, step change helped me, and sorted out all my issues Reviewed on: 25th May 2025

Help people to finance debt more manageable

Help me consolidate all my debts. And repay over a period of time. Reviewed on: 25th May 2025

amazing help when you need it

friendly, helpful, always there, just amazing people Reviewed on: 25th May 2025

I was in such crisis concerning my mental health tha...

I was in such crisis concerning my mental health that I had become out of control with my spending. I had serious diminished responsibility but hadn’t recognised it until it was too late to reverse the damage caused. Thankfully I found Stepchange who were so humane and kind. They saved me from falling further into a pit of despair and have enabled me to take back control of my life. Reviewed on: 25th May 2025

Step change changed my life.

I was in a mess and didn’t know where to turn. Since I’ve been on my payment plan my life is slowly getting back to normal and I feel mentality more better in myself. I’d be lost without Step Change. Reviewed on: 25th May 2025

Excellent service and easy to navigate.

Excellent service and easy to navigate. Helped to organise my finances and assisted me with budgeting and this helped me with my weekly outgoings and helped with my mental health and my outlook on life Reviewed on: 25th May 2025

Stepchange has helped me immensely.

Stepchange has helped me immensely. I was at a stage where I didn't know who I could get help from, and stepchange was my saviour. I have a lot to thank them for, My Debts are now under control and being paid off monthly at a amount I can afford. Reviewed on: 25th May 2025

I Highly Recommend StepChange

StepChange remove financial stress from your life by helping you to correctly budget and pay what you can afford. They are your best option if you are in debt, because they will find the best solution personally tailored to your own specific needs and circumstances. Reviewed on: 25th May 2025

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