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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Solution to a problem

When I went into debt Step changes was there to help me, we chose a solution to which I stuck with, which wasn't easy but now my debt is all paid within a few years and now I feel much more relaxed and truly grateful to step changes for their long term help. I believe it was the best thing I did by contacting step changes as it felt like they were with me every step of the way. Reviewed on: 4th September 2021

Consumer credit Review

Very understanding, knowledge, and caring, help me to cope with the stress of financial difficulties Reviewed on: 4th September 2021

Treated with kindness

Have been extremely helpful over past few years Always treated with kindness and never made to feel bad Reviewed on: 4th September 2021

Very supportive

From my first phone call until now, Stepchange have been very positive , supportive and proffestional at a very emotional and stressful time . Reviewed on: 4th September 2021

Changed my life

Step change took a huge weight off my shoulders and gave me a light at the end of the tunnel when I could only see darkness a very grateful customer many thanks John Reviewed on: 4th September 2021

Weight off my mind!

Very helpful,no judging..all sorted quickly. Reviewed on: 4th September 2021

Pretty much saved my life

Couldn’t see a way of getting out of debt owed around £40,000 now just under £10000 so relived to get hep thankyou Reviewed on: 4th September 2021

Great customer service

Very helpful and gave me peace of mind from my money worries. Reviewed on: 4th September 2021

Life savers

I was in debt from over committing on credit. I had calls and letters coming in faster than my wages. Stepchange took care of all of that and within a couple of years I was debt free thanks to them and their easy to afford consolidated debt plan. They kept me informed of everything and checked on a regular basis that the plan was affordable. Cannot thank them or recommend them highly enough. Absolutely brilliant company. Reviewed on: 4th September 2021

supportive, understanding and helpful

Saved our lives pretty much. Following my husband's illness and subsequently having to give up his job debts mounted but StepChange talked me through all the options reassuring me all the time that there was a solution. All team members I've spoken to are kind, caring, understanding and above all else reassuring that their is light at the end of the tunnel. Reviewed on: 4th September 2021

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