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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Very helpful

Amazing company, compassionate, empathetic and helpful. Highly recommended Reviewed on: 4th September 2021

Changed my Life!

Step Change are the kindest, most helpful company out there! My DMP has changed my life, I no longer worry no where near as much as did as you only pay what you can afford. They are always helpful and polite when you talk to them and are really understanding. I would definitely recommend them if you’re overwhelmed and need help to get your head above water. Reviewed on: 4th September 2021

Perfect customer support

Absolute superb assistance, a great team to deal with. All are so kind and understanding and everything was dealt with efficiently and with no hassle.Been with these guys for a few years now with a DMP and although i'd obviously prefer that i wasn't i have been happy with the way that every thing has been handled. Reviewed on: 4th September 2021

Excellent services

This company has been a lifesaver .We have been with them over five years with only a couple of years and will be debt free.A big thank you to step Change. Reviewed on: 4th September 2021

Excellent service

Very helpful people helping customers with difficult circumstances. Reviewed on: 4th September 2021

Good service and support

I think the service stepchange provides is really good. Was going through a very stressful time with creditors but now I see a light at the end of the tunnel Reviewed on: 4th September 2021

Amazing!!!

I just can’t tell you how much Step Change has helped me . When I thought there was no way out, I contacted them , thinking they just going to be like the rest . Your Debt your problem, deal with it. . They were everything that I have not imagined. Helpful, kind , understanding, like people that were close to you. Everything they said that they will do, they did more than that. You have given me light in my life and so many other people. Thank you , Thank you and Thank you. . There is no words to explain how important you are to people like me. Reviewed on: 4th September 2021

Excellent customer service

Every contact I’ve had with Stepchange has made me feel at ease and not ashamed about my own circumstances and debt. Helped my life feel little less stressful. I’ve recommended to a couple of friends who have been so grateful. Reviewed on: 4th September 2021

Great service

They have helped me turn my life around. A fantastic organisation Reviewed on: 4th September 2021

Very easy service to use.

Very helpful staff. Always happy to listen and help in any way they can. Reviewed on: 4th September 2021

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