Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Staff Dependant

Like all organisations, Stepchange is only as good as its staff. In our experience, some annual reviews have been a pleasure with the staff member being sympathetic and helpful. On other occasions, the staff member has given the impression of being disinterested, one, to the point of being derisory that we were in a bad financial situation due to circumstances outside of our control. We understand that there are people who will deliberately get into a financial mess by refusing to pay their debts but that does not mean we should all be put into that category. Stepchange provides a vital service to those in financial difficulty and for that they have our vote, but, staff must be made aware that clients deserve a sympathetic ear unless they prove otherwise. Reviewed on: 4th September 2021

Saved my life

Stepchange literally saved my life !! I was at my wits end, they are amazing people who really are there to help you and guide you. They really deserve to win this award. Reviewed on: 4th September 2021

Compassionate

They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021

Excellent

This service is amazing they are so helpfull, and take all your worries away. They offer amazing advice and support. I would recommend this to anybody who is having financial troubles. Reviewed on: 4th September 2021

Amazing

Stepchange are an amazing company their employees are very professional, reassuring and help in every way they can when you are in one of hardest situations in life they help you plan and move forward to a better life and helping you move closer to being debt free. Reviewed on: 4th September 2021

Understanding, helpful, efficient

Every interaction I've had with StepChange has ended with an outcome I've been more than pleased with. More than that, their team are always very patient and understanding in relating to your situation. Reviewed on: 4th September 2021

S A

Fantastic help on the end of the phone, very professional Reviewed on: 4th September 2021

Very helpful

I would recommend StepChange to anyone that has financial issues as they have helped me when I couldn’t see the light at the end of the tunnel. Reviewed on: 4th September 2021

Kind and supportive service

To face debt is very hard and is accompanied by so many negative emotions. I found StepChange a huge support, they made it so much easier to get on top of the debt and find a workable solution. Reviewed on: 4th September 2021

Amazing people.

There are no words to describe how Step Change have helped me. Their service and customer relations have been of exceptional standard. They deserve this award! We’ll done Step Change! Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Money Wellness 4.89 from 6184 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub