Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Life-changing

Stepchange helped me get my finances in shape, not only by providing tools, but also outstanding support. Reviewed on: 4th September 2021

Gave me back my life.

Step Change helped me take control of my life.I can now sleep at night. Reviewed on: 4th September 2021

Best Step Change

Help people like me to get out of debt Reviewed on: 4th September 2021

Stepchange are a life saver

Can’t fault them, they have been excellent and have saved my life! Reviewed on: 4th September 2021

I came to stepchange through a personal recommendation and they have not disappointed me. .

I have been able to consolidate and reduce my debts at a pace that suits my earnings with easy monthly payments over a long period , they have taken away the worry and hassle of dealing with multiple accounts and kept me on track to the end Reviewed on: 4th September 2021

10/10

Amazing company, helped me out massively, at a point I didn’t think I’d ever be out of debt, 2 years done 2 more to go and I’ll be debt free forever, couldn’t of done it without the help of StepChange, never one had a bad telephone conversation, always been there to help, nothing is ever too much. Reviewed on: 4th September 2021

Lifesaver

My experience using Stepchange service has been very positive. I don’t know what I would have done to resolve my debt problem if I had not received the timely help and support I was given. They are kind, polite, professional and nonjudgmental. StepChange staff are always ready to help, always have the right information and make me feel at ease every time I’m in contact with the service. The service is a lifeline and it has probably saved my life. Reviewed on: 4th September 2021

Life saver

If step change had not been there I don't know where we would be .They have been the best thing since sliced bread Reviewed on: 4th September 2021

Excellent service

Excellent service and very good customer care Reviewed on: 4th September 2021

Saved my life

Step change literally helped me realize that I could get out of a vicious spiral of debt and helped me get over a gambling problem and saved me from losing my house and job, very supportive and very helpful with exc ellent advisors and a caring understanding vibe, would recommend to anyone Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub