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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Life savers

Step change have given me brilliant advice and were there when I felt I had no where to turn. I was really anxious and the debt was making me ill. Now I’m over half way through my plan and life is good again. Reviewed on: 4th September 2021

Good Choice

StepChange deliver the service as described or promised. Representatives are friendly and patient. So far I dont think I have any need to "ask for more". Reviewed on: 4th September 2021

Life saving

StepChange have helped set me on the right track after years and years of problems. Reviewed on: 4th September 2021

Amazing help

Fantastic people, who continually help, when you have nobody else. They really are, un-sung heroes. Reviewed on: 4th September 2021

Excellent

They care for their customers on desperate needs. I recommend them. Excellent service in one word. Reviewed on: 4th September 2021

Life-saver

StepChange saved my life by helping me consolidated my debts and creating a manageable monthly payment for me. I was swimming in debt and had no idea what to do but this service changed my life. Love love love them. Reviewed on: 4th September 2021

Helpful

They was nice and considerate. Helped me out when I needed it the most. Reviewed on: 4th September 2021

Brilliant

Helping me when things are all against me Reviewed on: 4th September 2021

5* Service

Anyone & everyone I've ever contacted have always been courteous, professional & understanding of my situation. Everything always explained in full & in easy to understand plain English too. Can't fault a thing. Reviewed on: 4th September 2021

Great customer service

Really supportive, non judgmental, friendly, helpful staff Reviewed on: 4th September 2021

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