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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

There to make a difference

Gives peace of mind to a problem that needs to be addressed for moving positively to the future Reviewed on: 4th September 2021

Superb service

Absolutely brilliant service and the staff are very helpful, friendly and very supportive. Reviewed on: 4th September 2021

Superb support and advice

I separated from my husband and he left me with loads of debt step change supported me by putting together a payment plan. Fantastic non judgemental support and guidance thank you Reviewed on: 4th September 2021

Excellent service provided

Great experience with Step change they took away all my worries about being in debt. I finally felt there was a solution that I could manage with their help. Such a relief after worrying everyday about money. Reviewed on: 4th September 2021

Saved me

If I wasn’t for Stepchange I would have lost my house, they are still helping me pay off my debts and hope to be debt free soon. Thank you! Reviewed on: 4th September 2021

Very supportive, they do what they say

Great relief to a difficult situation not of our making Reviewed on: 4th September 2021

Just Do IT!!

These guys are great and the load they lift from your shoulders when you feel you are carrying the world is amazing! Reviewed on: 4th September 2021

Brilliant

Step Change are very helpful when first contacting them to set up a plan, annual reviews to see what’s changed and monthly newsletters to help you along your plan, as well as monthly statements so you know exactly where you stand at the click of a button Reviewed on: 4th September 2021

Excellent

Everyone that’s helped me at step change are very helpful and genuinely care about people. Reviewed on: 4th September 2021

Step change...the fifth emergency service!

Step change were there fir me, they acted on my behalf, provided me with 'breathing space' when I thought my debts would suffocate me, and were friendly and efficient too! A great all round debt solution. Reviewed on: 4th September 2021

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