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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Without stepchange I think I wouldn’t be here today.

Without stepchange I think I wouldn’t be here today. When I reached out I was in a dark hole. Stepchange helped me take back control and be able to breathe again. Thank you Reviewed on: 27th May 2026

Take the stress out of your debt.

Brilliant service,, great staff, knowledgeable and helpful. Took the stress out of our debts. So pleased we used them Reviewed on: 27th May 2026

Incredibly helpful and supportive

I contacted StepChange when I was at rock-bottom, crippled with debts. They helped me set up a DMP, did all the communication with my debtors, and overall have been wonderful. They never judge, and are always friendly and efficient. I cannot recommend them enough. Reviewed on: 27th May 2026

The best help you can get

Obviousley, If you need the help of Stepchange then you are not in the best of situations but they made everything so easy, no judgement so offered genuine help. Im nearly at the end of my plan now and it has been taken so much stress and pressure away. I would totally recommend them to anyone. Reviewed on: 27th May 2026

Out of survival mode

Stepchange have helped me to keep my head above water and start rebuilding my life, after much abuse and loss they explained how it didnt mean the end, they helped me to budget and made sure I could afford the basics, I'd be under without them Reviewed on: 27th May 2026

Trustworthy and Supportive

Outstanding support and information throughout my journey Reviewed on: 27th May 2026

Always there when you need them and have truly helpe...

Always there when you need them and have truly helped during stressful times Reviewed on: 27th May 2026

Great service from everyone great customer support a...

Great service from everyone great customer support and care Reviewed on: 27th May 2026

Happy with service, nothing else to say.

Happy with service, nothing else to say. Reviewed on: 27th May 2026

I was having lots of problems step change help me ou...

I was having lots of problems step change help me out alot great Reviewed on: 27th May 2026

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