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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

brilliant

this company take all of your debit worries and sort them to monthly payment that is manageable which takes away a lot of stress. They always answer any questions and i wouldn't have been able to manage with out them they deserve to win this award Reviewed on: 4th September 2021

Helpful and Non Judgemental

Debt can happen to anyone for any number of reasons either deliberate, unfortunate or completely unforeseen circumstances. This is particularly so due to the Pandemic. StepChange is professional, non judgemental, informative for all options to consider and free. They give people hope and a path to follow to resolve and sort out their financial status. Reviewed on: 4th September 2021

Best support ever

Step change helped me out when I had nowhere else to turn, I had a really difficult break up and left alone with mountains of debt and had some really dark thoughts. StepChange everything around and I’m in such a good place now! Reviewed on: 4th September 2021

So helpful and non judgemental

Don’t know what I would have done without their help. I have a way to go yet, but can now see light at the end of the tunnel. Thankyou. Reviewed on: 4th September 2021

Non judgemental, understanding, approachable

The moment I finally contacted Stepchange was an epiphany. The months of stress and worry vanished. They were non judgemental, understanding and so approachable. They took the time to listen and the advise me on how to rectify my debt problem. They are so supportive and helpful as a whole and the staff are patience,friendly and knowledgeable. They saved my sanity. Reviewed on: 4th September 2021

Helping people who are really desperate.

Helped me when I was at my most vulnerable will always be grateful for the help, guidance and advice I received. Reviewed on: 4th September 2021

Relief

Save me a lot of stress and peace of mind Thanks Reviewed on: 4th September 2021

Very Supportive and Understanding

I had a very large Credit Card debts and Stepchange were there to help negotiate an interest free repayment schedule which has worked well. They have taken most of the worry from me and the creditors are fully understanding of the situation. If anyone has financial woes I recommend they contact Stepchange and, above all, be honest with them! Reviewed on: 4th September 2021

Amazing

Can’t speak highly enough of them Reviewed on: 4th September 2021

Fantastic advice

I was overwhelmed and stepchange takes me through and we’re very very helpful Reviewed on: 4th September 2021

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