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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Friendly and helpful

People who listen and understand in a friendly non judgemental way. Offered help when I needed it most. Reviewed on: 4th September 2021

The end of sleepless nights

Admitting I needed help was the hardest part & I agonised with making the initial call. I expected the person answering the phone to be judgemental & dismissive. Those fears were put to rest very quickly & we got on with making a plan that was fair to all. Anyone struggling with Debt should contact Step Change & realise that there is a way forward with debt that can give you peace of mind once more. Reviewed on: 4th September 2021

Best credit management firm

They are simply the best …….. I was not going to have my good credit rating without them. Reviewed on: 4th September 2021

Very helpful

Am happy how step change helped me to clear my debts,I will recommend someone Reviewed on: 4th September 2021

Stress free

After getting in touch with Stepchange my debt Problems went from the front of my mind to the back. A few years on I can see I much progress I’ve made repaying my debts and feel that soon I will be debt free. Reviewed on: 4th September 2021

Life Changing

Step Change took away my worries and sleepless night. Which allowed me to live my life as before. Reviewed on: 4th September 2021

Fantastic service

The agents are caring and non judgemental and helpful. They always make me feel at ease as though the genuinely care about me and want to help. I have been given a service that has helped me and taken me from a dark and uncertain place to a place where i can actual survive and take care of my kids. I don't know what i would have done without stepchange. Reviewed on: 4th September 2021

A great support

They supported me during a time when I really needed their help. Reviewed on: 4th September 2021

Brilliant!!

Always available, have helped me tremendously. Reviewed on: 4th September 2021

Changed my life!!

Stepchange has helped me so much with my debt, I can finally relax & breath. I’m so happy I found them. Reviewed on: 4th September 2021

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