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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Fantastic company

I’m currently with them , and they certainly put our minds at ease . Reviewed on: 4th September 2021

Hassle free, understanding help when you really need it.

This company has helped me turn my life around when I couldn't see a way forward. When I was at my lowest, they helped me get on track, for which I am truly grateful. Reviewed on: 4th September 2021

Debt management

I became in debt after being in a financially abusive relationship, if it wasn’t for stepchange I don’t think I would be here today leaving a review , I have a few years left to pay but nearly there Reviewed on: 4th September 2021

Amazing and friendly

Always there willing to help and support very knowledgeable and no long waiting times Reviewed on: 4th September 2021

Grateful

If it wasn’t for Step Change l don’t know how l would have coped Reviewed on: 4th September 2021

Amazing support.

It really make me Feel that it was away out when I couldn’t see none. Reviewed on: 4th September 2021

A great help

Such a good company with helpful staff. Have improved my financial struggles so much thanks to them. Reviewed on: 4th September 2021

First Class

Step Change got.me started on the long road to recovery,thank you Reviewed on: 4th September 2021

Friendly and helpful

People who listen and understand in a friendly non judgemental way. Offered help when I needed it most. Reviewed on: 4th September 2021

The end of sleepless nights

Admitting I needed help was the hardest part & I agonised with making the initial call. I expected the person answering the phone to be judgemental & dismissive. Those fears were put to rest very quickly & we got on with making a plan that was fair to all. Anyone struggling with Debt should contact Step Change & realise that there is a way forward with debt that can give you peace of mind once more. Reviewed on: 4th September 2021

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