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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Profesional

Professional,very nice consultants who help you when you are your worst and they gave me peace from all my worries Reviewed on: 4th September 2021

Thank you Step Change

My husband left leaving me in witb debt I didnt even know about. Was adviced to contact Step Change who arrange a payment plan. Relief is my feeling Reviewed on: 4th September 2021

Supportive Experience.

I have found StepChange to be very supportive,informative and efficient in dealing in debt which can be such a traumatic and uncomfortable experience! Reviewed on: 4th September 2021

Outstanding

Amazing people. And organisation. Reviewed on: 4th September 2021

Pressure Relief!

Stepchange we’re able to help me by giving me information I didn’t know, to create a fair budget so I could maintain a decent standard of life whilst paying off my debt and to mediate between myself and the banks. Reviewed on: 4th September 2021

Extremely Helpful

Helped me to get a grip on a very bad situation. Now my creditors are being paid and we can now plan for the future. These guys are simply amazing! Reviewed on: 4th September 2021

Extremely helpful ongoing experience

From an indebtedness frightful situation that I found myself in, StepChange has overall helped me come to terms with where I was, and got me on a stable plan that is working for me very well in order to clear my debts timeously. Of course I must stick to my planned debt reduction as my side of the agreement in order to slowly but surely climb my ladder to reach debt freedom. Reviewed on: 4th September 2021

Helped Me

Had a problem but Stephanie solved it Reviewed on: 4th September 2021

Great service

Very helpful with any inquiries. Always listen to customer needs Reviewed on: 4th September 2021

Wonderful and life-changing help!

StepChange have quite simply been amazing. They were recommended by our mortgage provider, and I am so glad they did. I was beside myself with worry at the debts I had discovered, but every person I have spoken to during the last 18 months has been so helpful and sympathetic and I can't thank them enough or praise them highly enough. They devised a manageable solution for us, and we are making good progress, and I can see light at the end of the tunnel. StepChange are amazing and they absolutely deserve this award. Reviewed on: 4th September 2021

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