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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life savers!

Brilliant charity, make everything clear and easy to understand. Allowed me to finally sleep at night! Reviewed on: 4th September 2021

Excellent Service

Helped to take the daily stress to a manageable level and give me back some self esteem. Fabulous, caring people who listened and helped every step of the way. Great company. Thank you so much Reviewed on: 4th September 2021

Fantastic service from sympathetic and caring staff

I was affected by covid and lost my job and the team were amazing in helping me address my financial situation. Reviewed on: 4th September 2021

Thank You

Step change have taken the pressure of debt off me and for that I am truly grateful. They have been kind and respectful when helping me to manage my debt. Reviewed on: 4th September 2021

Helped me when I needed it most.

Debt is not to be laughed at. We bury our heads in the sand, and ignore. I was in a bad way....stressed, letters, emails, phone calls from creditors. As soon as I contacted Step Change, they were able to help. I'm now debt free, and looking forward to an amazing future. Thank you Step Change!!! Reviewed on: 4th September 2021

Very helpful knowledgable, good advice ,

I have been with step change for over 12 years , and they have helped me immensely to get any debt I have under control , and advice me if I need help Reviewed on: 4th September 2021

Great company

I am now debt free thanks to step change, it’s been a long road but they took the pressure and the stress off me. Helped me immensely I have already recommended a friend who is now happy knowing everything is in control, Reviewed on: 4th September 2021

Very helpful and efficient

I fell behind with my credit card payments after I was furloughed last year, during the pandemic. Step Change made the process of going through my budget and addressing my creditors so simple. They made contact directly with them and all I have to do is make one simple payment each month and they take care of the rest. Reviewed on: 4th September 2021

Changed my life

Having been in a extremely difficult position trying to manage gambling debt, I turned to Step Change and they have changed my life. They put me on a DMP and I haven’t looked back since. Reviewed on: 4th September 2021

Life saver

Stepchange were so helpful and reassuring at the beginning of my dmp and have continued to support and understand through out the years. They helped me and my family and changed our lives!! Thank you Reviewed on: 4th September 2021

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