Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

View other StepChange products

4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Superb

Very caring life savers stepchang Reviewed on: 4th September 2021

Extremely helpful!!!

At my age 75 the stress was enormous and Step Change help me so much and give me pice of mind - I am very grateful. Reviewed on: 4th September 2021

Worry not

Once you make the phone call to step change you will wonder why you didn’t do it earlier and what was you so worried about Reviewed on: 4th September 2021

Debt experts

Stepchange instantly put me at ease and made me realise that there was a way forward Reviewed on: 4th September 2021

Very satisfied

The best thing I did . Now I can reorganize my life Reviewed on: 4th September 2021

Feeling positive

Step change has helped me tackle my debt problems, in the past I was struggling a lot financially but now I’ve got my debts under control and feel more positive about the future a big thank you to step change and I will recommend them to anyone who needs help with their debts! Reviewed on: 4th September 2021

Wonderful work

I approached step change when I was struggling with debt and unable to maintain food on our table because I had dug myself in so deep and trying to stay on top. I was unable to sleep at night with worry They changed my life they help me with a budget contact my creditors and now I’m on a payment plan and able to support my family and sleep knowing the end in sight soon I will be debt free Thank you Step change truly are amazing Reviewed on: 4th September 2021

Life changing help

I went from burying my head in the sand to having a plan. Reviewed on: 4th September 2021

Great service

Always there to help in difficult times Reviewed on: 4th September 2021

Step change has been very helpful for me

If l need to down my pays they are alway there for me Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub