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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Set up a DMP two years ago. Now I don’t have any creditors hounding me for money. I simply pay Stepchange each month and they decide the amount between my creditors and take away the worry and stress for me. Would highly recommend if your struggling and need relief from your worries. I didn’t know who to turn to and I buried my head in the sand for years and had dent from two previous relationships. I am now just about half way to being debt free and financially healthy without credit controlling my life. Thanks Stepchange. Reviewed on: 4th September 2021

Life Savers

From the start were clear, knowledgeable and reassuring. They have continued to be so. Reviewed on: 4th September 2021

Honest help

Help when you need it,sorted finances for me not creditors, Brilliant service. Reviewed on: 4th September 2021

Excellent company

Excellent company always ready to help and never judge you you. Reviewed on: 4th September 2021

Unbelievably supportive.

Always feel they're on your side and all calls have been super helpful and friendly. Reviewed on: 4th September 2021

Excellent service

So supportive & understanding in a really stressful worrying time. Reviewed on: 4th September 2021

Great service

Everyone I have spoken to has been very helpful and given me good advice Reviewed on: 4th September 2021

Excellent

Very efficient and fast. Reassuring and helpful. They carry the load and take the stress from you. They give you your life back... Reviewed on: 4th September 2021

Excellent support and service

I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021

Support

Very understanding and supportive Reviewed on: 4th September 2021

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