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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Incredibly Supportive

Nothing is too much bother for Step Change. They can always help no matter the situation. They always make sure you understand the options. Reviewed on: 3rd September 2021

helped get my life back on track

so friendly none judgemental and approachable Reviewed on: 3rd September 2021

Chikol

It takes all stress out you can carry on like nothing happens. Reviewed on: 3rd September 2021

Excellent Support

StepChange gave me second life and Support for me Reviewed on: 3rd September 2021

took the misery out of my debt situation

quickly became an ally when i needed assistance Reviewed on: 3rd September 2021

Getting ur debts in place with more affordable payment each month much easier than paying different dates through a month period

Great company belongs you keep them updated Easy to talk to so great customer service Makes your debts easier to control with one simple payment each month To be honest I would off probably had to have gone bankruptcy if it wasn't for step change Thankyou for all your help Reviewed on: 3rd September 2021

Very satisfied client of Step Change

Step Change have helped me over the last 4 years and I couldn't be more happy with the service and advice that they have given me during this time.. Reviewed on: 3rd September 2021

Supportive charity

I can sleep at night because of their support and help. Reviewed on: 3rd September 2021

Outstanding

I thought my life was going to fall apart because of my debt, yet StepChange made me feel like I wasn't alone and that there was an answer. I'm still paying off my debts, but StepChange has meant that it is no longer daunting and is simply another regular and manageable outgoing. I couldn't recommend them enough. Reviewed on: 3rd September 2021

Helpful debt management company

It was like having a massive weight lifted from my shoulder when I spoke to Step Change Reviewed on: 3rd September 2021

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