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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Dmp payments

Was really struggling with debts and worried I contacted step change and helped manage my payments to my debtours at an easy amount .lifesavers Reviewed on: 3rd September 2021

Helped me turn my life around

Very easy to deal with straight and most helpful Reviewed on: 3rd September 2021

Really helpful put me at ease

They helped in everyday possible with any problems I have had and put my mind at ease knowing that my financial affairs are dealt with and are improving Reviewed on: 3rd September 2021

Thank you step change

My life has improved for the better since Step change helped me to sort out my finances. Reviewed on: 3rd September 2021

Such a relief!

Colleagues at StepChange made me feel comfortable discussing my debt and arranging a plan that has been affordable and suitable. I can manage the plan and I’m really looking forward to becoming debt free! Reviewed on: 3rd September 2021

Step Change 'changed' our lives for the better!

When we had outstanding debts Step Change gave us an outstanding service. They explained everything, they made switching over to them so easy and changed our worries to empowerment and a belief that we could get through our financial situation. Every time I have spoken to them they are so understanding, helpful and courteous. Thank you so much Step Change. Reviewed on: 3rd September 2021

Lifesavers!

The sheer relief when I contacted StepChange initially was amazing, and I still feel the same after all this time. StepChange have consistently been fair and supportive and I really can't fault them! Reviewed on: 3rd September 2021

So supportive every step of the way

Nonjudgmental support given during every contact. The support given has had a positive impact on my mental health and I am finally managing my debt and can see clearly when I will be debt free. I already recommended Step Change to others, and will continue to do so as they really have changed my life. Reviewed on: 3rd September 2021

Fabulous company

Staff are always supportive, understanding and helpful Reviewed on: 3rd September 2021

Excellent service

Step change has changed my life.. Reviewed on: 3rd September 2021

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