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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Fantastic support

5
They provided me with a tailored service to support me when I was struggling with my unsecured debt. With their support I was able to get on top of it, removing my anxiety about how I would cope with my creditors. Highly recommended and would refer anyone struggling with debt to contact them. Reviewed on: 3rd September 2021
xenarthran's avatar
xenarthran

10

5
Stepchange have been a great help to me thank you Reviewed on: 3rd September 2021
Paulanthony Marsland's avatar
Paulanthony Marsland

Lifesavers

5
Without StepChange my life would be a deep dark financial blackhole that I would not be able to climb out of. A massive burden have been lifted and I can get my life back in order again . Great customer service and communication . Reviewed on: 3rd September 2021
Gervan's avatar
Gervan

Excellent service

5
In the many times i have contacted them, i was never meant to feel embarrased of my debt. Extremely supportive and welcoming. Would highly recommend anyone with debt troubles to contact them Reviewed on: 3rd September 2021
Jo Wallace's avatar
Jo Wallace

Friendly and helpful advice, reassuring

5
StepChange take the stress of debt management away. Kind and helpful people Reviewed on: 3rd September 2021
Steve K's avatar
Steve K

Amazing

5
Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021
EJ Walters's avatar
EJ Walters

Made everything simple and stress free

5
Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021
Ian's avatar
Ian

Step change A1 service highly recommend

5
Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021
Simon's avatar
Simon

Fantastic support

5
Really helpful advice and suppory Reviewed on: 3rd September 2021
Karen Russell's avatar
Karen Russell

Big relief

5
Really helpful and friendly people, couldn't help us enough. Reviewed on: 3rd September 2021
Elper2 's avatar
Elper2

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