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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Professional, supportive and non-judgmental

StepChange have been brilliant since our financial situation worsened due to a job loss. They have been utterly professional, supportive, approachable and non-judgmental in all our dealings with them. I have already recommended them to others and have no hesitation in doing so. I am truly grateful for their help and support during a very stressful period. Reviewed on: 3rd September 2021

Excellent

Very Helpful and Gives peace of mind Reviewed on: 3rd September 2021

Very good service

Very helpful and very understanding make me feel well come and solved how to pay off my depts Reviewed on: 3rd September 2021

Life changing

I had my disability benefit cut, I don't know what I would have done without stepchange. They showed compassion and a realistic solution to my financial mess,which had initially left me feeling suicidal. Reviewed on: 3rd September 2021

They are very helpful and put your mind at rest

They are always very approachable and help you so much Reviewed on: 3rd September 2021

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

very helpful

They have been really great with everything Reviewed on: 3rd September 2021

Relief

Great to have around. When needed. Thanks. Reviewed on: 3rd September 2021

Use Them! Simply the best!

StepChange are a literal Godsend. They deserve every accolade they get in my opinion. Reviewed on: 3rd September 2021

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

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