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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So helpful

Step change helped me sort my finance’s at a very difficult time. So easy to get the help! Please don’t struggle on your own! Reviewed on: 27th May 2026

Game Changing Advice and Support

I was really struggling with money issues, Step Changed provided invaluable advice and ongoing support to help ease the stress of dealing with creditors. Reviewed on: 27th May 2026

First class service.

First class service. I would recommend Stepchange highly without hesitation. Reviewed on: 27th May 2026

Stepchange have taken a big weight off my shoulders,...

Stepchange have taken a big weight off my shoulders, I have got my debts back in my control I am chipping away at them and looking forward to being debt free Reviewed on: 27th May 2026

All good

All good no problems very hdlpful Reviewed on: 27th May 2026

Very good communication and great service

Very good communication and great service Reviewed on: 27th May 2026

They put my mind at ease I could not sleep at night...

They put my mind at ease I could not sleep at night worrying about my debt once I had spoken to the adviser who explained it could be sorted out Reviewed on: 27th May 2026

Don’t know what I would have done if it wasn’t for s...

Don’t know what I would have done if it wasn’t for stepchange helping me sort out my debts ! What a relief Reviewed on: 27th May 2026

Very professional, easily explained and understandab...

Very professional, easily explained and understandable, friendly to deal with Reviewed on: 27th May 2026

Very good service takes some time to get to talk to...

Very good service takes some time to get to talk to someone though Reviewed on: 27th May 2026

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