Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

The help I have received has been wonderful very understanding of each individual's circumstances.

5
When your Bank actually praise them and say I have made the right choice by going to Step Change says it all. Reviewed on: 3rd September 2021
Tracy Ruffles 's avatar
Tracy Ruffles

Life saving

5
This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021
sbgabbidon1@gmail.com's avatar
[email protected]

Excellent

5
Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021
Kirsty Barrell's avatar
Kirsty Barrell

Peace of mind

5
After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021
Stephanie Mitchell's avatar
Stephanie Mitchell

The best decision I ever made was to go to Step Change

5
After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021
James's avatar
James

Really helped me

5
Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021
Kerry Reeby's avatar
Kerry Reeby

Peace of mind

5
They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021
Jan Utterson's avatar
Jan Utterson

Amazing company and great service would be lost without them

5
Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021
Megan hammond 's avatar
Megan hammond

They go the extra mile

5
As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021
Annie goulding's avatar
Annie goulding

Very understanding, efficient and professional

5
I have been dealing with stepchange since 2009 and always found the people friendly not judgemental and very professional, without their help I don't know what I would have done, in fact I don't even know how I managed to get into this mess. Stepchange were a life savour, good luck with the award you all deserve recognition Regards Gerry Thomas Reviewed on: 24th August 2021
Gerry thomas's avatar
Gerry thomas

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill