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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Amazing

Non judgemental, knowledgeable, friendly. Without them I can't imagine where we would be today. We would recommend them to anyone struggling with money problems. Reviewed on: 16th August 2021

Saved my sanity

Wonderful company who came along just at the right time and saved my sanity, as well as possibly my marriage Reviewed on: 16th August 2021

Patient, understanding and reassuring service

Patient, understanding and reassuring service - really pulled me through a very difficult time; mentally and financially Reviewed on: 16th August 2021

Gave me my life back

Step change helped me when I felt I had no where to turn and couldn’t see any light due to debt. The people I spoke to were kind, non judgmental, knowledgable and I felt supported every step of the way. They gave me options and supported me to make decisions that were best for me. Picking up that phone was the best thing I ever did, I only wish I had done it sooner Reviewed on: 16th August 2021

they are always very helpful

sorted out all our problems over the years and kept an eye on our debts. Reviewed on: 16th August 2021

Great stress reliever

We’re there for me in desperate times Reviewed on: 16th August 2021

great group

very helpfull and friendly.very easy to talk to .thank ou all for your help. Reviewed on: 13th August 2021

Step Change lifted a massive weight off my shoulders

I was under a lot of pressure due to debt and couldn't see any hope for the future. I contacted a couple of companies who could help, but they would have charged me every month for their services. Then someone recommended Step Change, who were so helpful and patient. They simply lifted the weight of debt off my shoulders. They gave me hope for my future when at one stage I had none. I am now managing my life and paying back the debt monthly at an affordable amount. It has given me space to breath. Thank you Step Change I don't know what I would have done without you Reviewed on: 12th August 2021

My previous account

Refused to help me when I was self employed even though they took my case while selfemploued they changed their rules so would bo longer help me with my debts Reviewed on: 11th August 2021

What a great team

When the chips are down and every thing is on top of you moeny related these guys just help so much and so understanding Reviewed on: 11th August 2021

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