Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Sardar

Save people’s life by helping them restart they life again Reviewed on: 6th August 2021

Just brilliant people

Best help I have ever had, most understanding people ever. Reviewed on: 6th August 2021

Amazing

So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Responsible debt advice

Stepchange have been very helpful in assisting us with a responsible repayment plan. Another debt advice company advised me to withdraw all available credit on our credit cards, keep the money and then enter into an IVA. We already had significant debt and this would have increased the debt. As we have a mortgage we would have been expected to try and re-mortgage after 5 years for the whole of the debt (including the additional cash withdrawals and probably their fees too). They were confident we would not be approved for a re-mortgage and that the debt would be written off after a further year. However, for us it felt unethical and a big gamble. Stepchange were professional from the outset and soon had us a repayment plan approved that worked for us and the creditors. Reviewed on: 5th August 2021

Best help you can get

Excellent advice given that allows you some peace of mind. Very knowledgeable advisers. The best thing I have ever done was choosing stepchange as my advocate. All the hassle is taken away. Reviewed on: 5th August 2021

Fantastic service

Step change are absolutely brilliant, They have helped me so much when I didn't know where else to turn, I can actually manage my debt and feel I can live too Reviewed on: 5th August 2021

They saved my life and changed it forever

I was at rock bottom, my mental health was at a shocking low. My partner told me about step changes and I plucked up the courage to ask for financial help . They were helped me every step of the way and I’m glad to say that the light at the end of my financial struggles is nearly over . Reviewed on: 5th August 2021

Helpful

Always there for your when needed the most Reviewed on: 5th August 2021

Amazing, supportive, make it easy.

Have recommended step change to everyone I know who is struggling financially. The tools are easy to use and the customer service is excellent, friendly, reassuring and extremely helpful with no judgement. Any changes or concerns they are quick to help you sort out. They deal with everything for you making what could be difficult situations/conversations easy. Since finding step change a weight has been lifted and I feel I can breath again. Thank you so much stepchange. Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub