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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Caring and helpful

Whenever I have contacted Stepchange I have without exception always received excellent customer care. Who ever I've spoken to has always demonstrated a helpful and extremely supportive attitude. I wouldn't hesitate in recommending Stepchange to anyone who finds themself in financial difficulty. Reviewed on: 5th August 2021

Saviours

Excellent support excellent customer service and patient people on hand all the time helping us to maintain our DMP Reviewed on: 5th August 2021

Peace of mind

Very friendly people, non judgemental. Reviewed on: 5th August 2021

Amazing

What they do is amazing and free of charge, they are professional, fair and non judgemental, where would we be without them, truly an amazing Chairty Reviewed on: 5th August 2021

So reassuring, non judgemental

Step change have changed my life, so helpful , when i thought I had no other options Reviewed on: 5th August 2021

perfect

Vere ese to get out of shi oops debt and sit without stress Reviewed on: 5th August 2021

A GREAT HELP

I turned to Step Change following a marriage breakdown that resulted in myself being left with a large amount of debt. Step Change set up an affordable payment plan which I honor each month, and thanks to this stability, the Manic depression that I once suffered is now much better. I look forward to being debt free one day, and this is due to the well organised, quality service that Step Change provide. Thanks you Step Change. Reviewed on: 5th August 2021

Friendly staff

Excellent team and always available to help. Would recommend them anytime Reviewed on: 5th August 2021

Always friendly and helpful

StepChange has been a real lifeline over the last few years. The staff are always supportive, helpful, and well informed, and are happy to step in to talk to creditors when something comes up Reviewed on: 5th August 2021

Very helpful

Very helpful company. Always good experience. Solved my financial problems Reviewed on: 5th August 2021

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