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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing

Prior to StepChange our life was a constant worry, then when bills weren’t getting paid and debt spiralling out of control we felt the only way was declaring bankruptcy and losing the house. Our financial advisor suggested SC. Since then we have our lives back, over half the debt has been repaid, all bills get paid on time, we can afford modest Holidays and most of all our family is happy. We are still some way off being totally sorted but we can definitely see light at the end of a very dark tunnel. I can’t thank SC enough for giving us our life’s back. Reviewed on: 5th August 2021

A lifesaving charity

We were using payday to cover the credit card bills and then relying on the credit cards to eat and live. A horrible stressful juggle of finances. Step Change did not judge our dilemma and helped us every step of the way to becoming debt free. Reviewed on: 5th August 2021

helpful and caring.

Some years ago due to various circumstances my money problems became unmanageable.I approached Stepchange ( in it's previous incarnation) .They were non-judgemental and took a lot of time making sure that the right solution was put in place.Since then they have always been understanding when odd emergencies have occurred.I am now getting towards the end of debts and cannot praise them highly enough. Reviewed on: 5th August 2021

Life saving

Step change made me see a positive future again. I’ve recommended them to everyone who has mentioned money troubles. They’re professional, kind and completely understanding. Reviewed on: 5th August 2021

Best debt management

It was so easy to speak to Step Change and they made me fill like I was a normal person and never judged me. They sorted out a monthly payment plan which was affordable for me. The whole experience was great. Reviewed on: 5th August 2021

Step Change takes away the worries of debt

Step Change set up a DMP for me and I snow sleep at night. Due to illness I was unable to work and pay my credit card bills. I am now on track to be debt free. It was easy to set up and stopped phone calls and letters asking for payment. I would recommend anyone in the same situation to contact Step Change to help. Reviewed on: 5th August 2021

Amazing charity to use

Always helpful and reassuring with any questions or issues from creditors Reviewed on: 5th August 2021

Top class service

Help me in a time of severe need and managed to get me on the right track financially. Very grateful for there time and support Reviewed on: 5th August 2021

Staff are so helpful and I have never been disappointed

I was very nervous and felt embarassed before my first consult with Stepchange, but the staff were so reasurring, knowledgable and supportive. I don't know what I would have done without Stepchange's services. Reviewed on: 5th August 2021

Stepchange

Yes great service 10 out 10 my vote Reviewed on: 5th August 2021

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