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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

I do not know what I would do without stepchange

Each member of staff have been so helpful each time I call and do absolutely everything they can to help and assist. It's a very anxious time calling to update details each year but they always put me at ease and make everything ok. I really do not know what I would do without stepchange. The company have changed and probably saved my life. Thank you. Reviewed on: 5th August 2021

Comfortable

Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021

Lifeline

Was at the stage where I had no other options available and they helped lift a weight off my shoulders Reviewed on: 5th August 2021

Fantastic service

Helpful, non judgemental, and organised Reviewed on: 5th August 2021

Life savers!

The kindest people at the end of the phone who genuinely care and want to help. I cannot thank Stepchange enough - my mental health has never been better. Thank you! Reviewed on: 5th August 2021

Step change

Excellent service provided would definitely recommend them to anybody Confidentiality at its best Reviewed on: 5th August 2021

Helpful and considerate

StepChange has helped me through a difficult last 7 years. The staff are very polite and considerate and it’s been a pleasure working with them. Reviewed on: 5th August 2021

Brilliant, helped me through such a rough time

Couldn’t rate step change highly enough, really helped me through a really difficult few years and continue to be there for me and my family Reviewed on: 5th August 2021

My saviour's

Very helpful only wish I'd approached them sooner Reviewed on: 5th August 2021

Almost there

I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021

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