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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very helpful

I lost my job during the pandemic and my debt was becoming unmanageable,Step Change helped me out immensely, the staff are very down to earth ,dont judge you and polite..Thank you Step Change. Reviewed on: 5th August 2021

Excellent service

Always there to help , I sleep so much better at night now , I’m not constantly waking up worried sick how am I going to pay my bills , thank you so much for saving me.? Reviewed on: 5th August 2021

Brilliant

Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021

Help when we needed it

Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021

Very helpful and exactly what I needed.

Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021

Help when it's needed most

I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021

Helpful

Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021

Helper

Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021

Great company

Great company always willing to help you with your debt problems Reviewed on: 5th August 2021

step change changed my life

we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021

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